Support
How can we help?
Setup guides, EA-connection help, and Discord walkthroughs — and a human at support@ when those fall short.
Browse by topic
Help topics.
Billing & Plans
Free league, paid automation. What each tier includes, how pricing and promo codes work, and how to manage, cancel, or get a receipt.
5 guidesCommissioner Tools
Everything a commissioner needs to run a fair, self-scheduling league — windows and auto-ping, the integrity watchdog, overrides, discipline, superlatives and tournaments.
7 guidesConnecting EA & Sync
Connect your EA franchise once and let the data flow. How the login works, how hands-off sync keeps everything current, and what to do when a token goes stale.
5 guidesDiscord
Install the FranchiseHuddle bot and let your server run itself — auto-built channels, auto-posted scores and recaps, slash commands, and integrity alerts.
5 guidesFor Owners & Players
Running a team in a league? Claim it, set your availability, propose and vote on trades, play the pick'em, and make sure the league can find you.
6 guidesGetting Started
New to FranchiseHuddle? Start here — what it is, how to spin up a league, invite your owners, and get everyone claimed and playing.
6 guidesTroubleshooting & FAQ
The quick answers — EA connection problems, stale sync, Discord going quiet, permissions, data safety, and how to reach a human.
8 guidesStart here
Recent guides.
- How to contact a human Email [email protected] with your league name. A person reads everything and usually replies within a few hours. →
- Is my data safe? FranchiseHuddle is read-only — it never writes to your EA franchise. You sign into EA on EA's own page; we only receive read tokens. →
- Who can see what The league site is viewable to your members; commissioner tools like overrides, discipline and billing are commissioner-only. →
- A game needs scheduling A matchup with no kickoff time? Owners drop availability and lock a time in the window; the commissioner can force a result if it can't be played. →
- Discord isn’t posting Server gone quiet? Check the bot's permissions, that a sync has run, and that your league is on the paid tier that powers auto-posting. →
- I signed into the wrong league, or the league isn’t found Connected the wrong franchise, or EA can't see your league? Reconnect and pick the right one, using the account with access. →
Still stuck?
Talk to a person.
Questions, feedback, or a feature you wish existed — we read everything and usually reply within a few hours.
Your league is two minutes from running itself.
Create a free league, connect EA, and watch the site and Discord update themselves. Upgrade to hands-off automation whenever you're ready.