Email [email protected] with your league name and what happened. A real person reads everything and usually replies within a few hours.
When a guide doesn’t cover it, there’s a real person on the other end. The fastest way to reach us is email.
Email support
Write to [email protected]. A human reads everything and usually replies within a few hours.
What to include
You’ll get a faster answer if you include:
- Your league name — so we can find you.
- What you were trying to do and what happened instead.
- Any error message, word for word, if you saw one.
- The specifics — which week, which game, which owner, as relevant.
- For EA or sync issues: whether you advanced, whether a sync has run, and the state of your EA connection.
Questions, feedback, or a feature you wish existed — we read all of it, and a lot of what FranchiseHuddle does started as an email from a commissioner. Don’t hesitate to reach out.
Before you write, a quick self-check
Many issues resolve with the troubleshooting guides in this topic — EA connection problems, stale sync, a quiet Discord, or a game that needs scheduling. If you’ve been through the relevant guide and you’re still stuck, that’s exactly when to email us, and mentioning what you already tried helps us skip straight to the fix.