Re-run the connect flow, paste the full redirect URL, and use the EA account with access to the right franchise. Redirect URLs are single-use.
If connecting EA fails, or sync suddenly stops, the fix is almost always to re-run the connection flow. Work through these.
The connection won’t complete
- Paste the full URL. After you sign into EA, copy the entire redirect URL from your address bar — don’t trim the end. A partial URL is the number-one reason a connection fails.
- Use the right EA account. Sign in with the account that actually has access to the franchise you’re connecting.
- Pick the right franchise. If your account sees more than one, choose the online franchise your league plays.
- Start fresh. If it’s stuck, restart the connect flow from your dashboard rather than reusing an old redirect URL — those URLs are single-use and time-sensitive.
It was working, then stopped
Tokens refresh automatically, but a login can fully expire — most often after you change your EA password, or if EA invalidates old sessions. When that happens, sync pauses until you reconnect:
- Open the EA connection setup in your dashboard at app.franchisehuddle.app.
- Re-run the connect flow: sign into EA, copy the full redirect URL, paste it back.
- Confirm you’re reconnecting the same franchise, and let a sync run.
Reconnecting is the same flow as the first connect, and it’s safe — your league, history and settings are untouched. You’re just handing FranchiseHuddle fresh read tokens.
Still failing?
If it won’t connect after a clean retry with the right account and the full URL, email [email protected] with your league name and we’ll help you get connected.